Client Services Executive (closed)
Our work is all about using TGI & client date creatively & thinking laterally, to broaden & deepen consumer understanding & to inspire winning ideas.
The Brand Owner unit in TGI is tasked with delivering sales revenue related to the brand owner client base (including major names in FMCG, Financial Services, Tech, Telecoms etc.). Principle activities are
- Existing database business
- Account management
- Training / Support
- Sales: database subscriptions
- Sales: consultancy
- Consultancy delivery
The database business accounts for a significant share of unit revenue which makes the retention of existing clients (currently c 30) vital.
As a very dynamic unit experiencing rapid growth, the team is seeking to recruit ambitious and talented people with the drive and determination to succeed in a friendly and rewarding environment.
This position requires a mix of skills and tasks including:
•Training on data use and software
Candidates should demonstrate enthusiasm for these tasks and an aptitude to learn and develop quickly. They should be a confident self starter, highly organised and commercially astute. As the role develops there may further be opportunities to be involved in two other team tasks:
•Consulting on projects
Excellent communication and interpersonal skills are required to manage complex client relationships. The job holder will report to the Associate Director and will need to be a consummate team player, with the drive to succeed and grow within the team.
•To assist in the management of the existing subscriber client base in order to maximise retention of revenue.
•Manage the client care plan programme
•Train clients on use of data (on Choices software)
•Manage the release of data to clients
•Keeping client records up to date
•Ensure contractual obligations to clients (notifications etc.) are met
•Generate new revenue by adding value and service to clients.
•Develop opportunities to lead to new business
Job Specific Competencies
Energetic and engaging personality, excellent at developing rapport with clients. Engages with clients to facilitate smooth running of account. Responds to needs of clients, establishes trust, builds relationships, seeks to delight clients and gain loyalty.
Good trainer with patience and understanding and a clear and confident presenter.
An interest in consumer insight and awareness of the impact on business and industry behaviour.
Takes ownership of issues relating to specific clients and follows through.
Understands how clients use research and data, and how TGI adds value for their business.
Searches for stories in data. Interpretation of trends and patterns in complex data.
Strives to develop knowledge of TGI software and analysis tools.
The following highlighted competencies are critical for this role.
People focussed competencies :
Business focused competencies:
2.Making Partnerships Work
Achievement focussed competencies
Essential Experience & Qualifications
Degree-level education. Preferably 2:1. Appreciation of marketing and business environment and data interpretation for commercial purposes.
Kantar Media is a specialist Media Research organisation consisting of several units spanning over 50 countries globally. The units based in the UK include; Audiences, Intelligence and TGI and Custom.
Kantar Media offers a full range of insights, analyses and audience measurement services for all media platforms. The company draws upon a great deal of specialist industry expertise to deliver an exceptional service to our clients. It covers key areas such as: audience measurement, advertising expenditure tracking, software and news monitoring.
We are part of WPP, the world’s largest advertising and research company and in the top 50 quoted companies.