Are you looking for an opportunity that can utilize both your technical and leadership skills? My client is looking for ambitious IT professionals who want to make a positive change in a dynamic IT organization. They are looking for a motivated individual to help them coordinate with teams in different domains and manage IT professionals from application support service providers to perform service transition, release management, pro-active maintenance and service request for all business systems.

You will -

• Perform Service Transition Management to ensure all projects and enhancement are delivered with proper transition arrangement and documentation
• Perform Change and Release Management such as rollout planning of application and infrastructure changes and quality assurance.
• Perform proactive maintenance such as oversee system performance, provide recommendations on proactive maintenance activities, manage application support service providers on performance monitoring and tuning, system house keeping
• Process service requests such as administration application security, system configuration modification
• Review Service Catalogue in conjunction with Service Management; validate accuracy of information within Service Catalogue
• Prepare and maintain frequent repeatable service requests in Service Request Catalogue and communicate to business units of services being provided

 You need to have –

• Minimum 6 years working experience in IT
• Tertiary qualifications are desirable
• Able to handle multiple tasks and coordinate tasks/problem solving with multiple IT groups, service suppliers and business users
• Sound knowledge and experience in service management and quality assurance
• Unix, Web Logic and ITIL.
• .Net, Java and basic networking

 If you would like to learn more, please contact nick.wheatley@connectedgroup.com