Our client is looking for an experienced professional to provide level 1 customer support to internal employees and clients at their Waukegan-based Corporate offices. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Respond to external and internal customer requests via e-mail, phone and fax
• Provide status updates for accounts as required
• Serve as first contact for customer support issues and track to resolution
• Process corrected transcribed reports to provide to Medical Language Specialists
• Handle incoming and outgoing mail
• Correct reports for hospitals
• Handle stat report requests to resolution
• Update physician information in appropriate databases
• Assume shared weekly 24/7 on-call responsibility
• Perform other duties as assigned

MINIMUM JOB REQUIREMENTS:
EDUCATION: High school diploma or equivalent
  Some college education preferred

EXPERIENCE: One to three years in customer support

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
• Intermediate computer skills
• Strong customer service orientation
• Excellent written, verbal and interpersonal communication skills, demonstrating patience and tact
• Exceptional telephone skills
• Work independently and as part of a team
• Detail-oriented with strong problem solving skills
• Build positive rapport with internal and external resources
• Think quickly and deliver under tight deadlines
• Adapt readily to changing needs and requirements
• Diagnose and correct problems over the phone
• Resolve problems efficiently and effectively recognizing user’s competency levels and approach each level appropriately