Product Support Engineer /Sonet DWDM
Our Client in Richardson, TX seeking a Product Support Engineer for their ongoing project
interested cosultants may send their resume along with the pay expectation details. to email@example.com
Title: Product Support Engineer
Duration: Contract to Hire
Location: Richardson, TX
Plans and performs configuration, set up and turn up support for customer demonstrations, lab evaluations and field trials.
Participates in planning meetings and interfaces with upper management, Sales, Product Management, lab and staff level Customer engineers to help ensure
acceptance of new products or software releases into customer networks.
Provides lead product support for customer evaluations by providing technical expertise and executing system tests during the evaluations.
Provides lead technical support for customer First Office Applications (FOA) and field trials.
Generates detailed customer acceptance test plans. Validates test plans, for completeness and accuracy.
Provides direct lab support to customers during the execution of the test plan.
Perform testing with Telcordia Technologies and independent compliance labs to assist in the standardization of company product specifications to Regional
Bell Operating Company (RBOC) or other customer requirements.
Provides product support for interoperability testing between Client, Partner and other Vendor's products.
Provides technical support for customer demos, industry shows and expos.
Provides "last" tier support to customers for product and network problems that are escalated from Tier 1 TSE through Tier 3 TSE support.
Troubleshoots and investigates product related network/product issues escalated from FTAC with minimal guidance from upper level minimal guidance from upper
level Product Support Engineers and Product Support Management as required.
Works with Product Planning and Engineering during the investigation and testing of product problems that require design or product operational change via
the EIR process.
Develops Methods of Procedures in the areas product operation and upgrades.
Provides knowledge transfer training to other departments across FNC for new product and new product releases.
Review technical documentation for technical accuracy and usability. Provide input on content.
May compose product documentation including technical information bulletins and product management bulletins.
Provides technical expertise to other departments within as required.
Mentors lower level Product Support Engineers.
BSEE/ET or equivalent or, 3 to 8 years related experience
CCNP or higher preferred
5+ years relevant experience
In depth knowledge of SONET and Data Test Equipment
Sr. Technical Recruiter