Senior Manager Client Service and Call Center Operations (closed)
150 Million Dollar company growing at 20% is looking for a successful Client Services Manager for their Call Center Operation. Must effectively provide direction and guidance to the staff within Client Services and Applicant Services/Call Center. The Services Manager must possess excellent leadership, interpersonal, and motivational skills that will provide supervision and direction to the operations staff. Primary Position Duties and Responsibilities:
- Manage Client Services and Applicant Service/Call Center
- Create and identify goals to meet company objectives.
- Identifies vision for teams and implements consistent vision across all business units.
- Determine functional and cross-functional strategies to increase efficiencies and effectiveness of the business units.
- Utilization of business conflict resolution skills.
- Responsible for coaching and development of key staff.
- Ensure that "people leaders" are creating an environment that supports an engaged workforce.
- Communicates regularly with all staff business updates or other key strategies/information.
- Cohesively work with Center Director and advise of any potential issues.
- Communicate effectively to staff of any potential problematic client situations.
- Collaborate with other Department Managers.
- Ability to work effectively with new and existing clients.
- Implement and effectively implement new ideas.
- Strong customer service and team building skills.
- Minimum seven years of management experience with direct reports.
- Ability to gain acceptance for ideas, plans, actions, and then implement successfully.
- Ability to influence change across organizational boundaries.
- Effective data analysis and interpretation skills.
- Ability to focus on key metrics and frame their overall impact on business objectives.
- Ability and desire to develop solutions that may test "rules" or perceived limits.
- Excellent communication skills, ability to deal with candidates and employees at all levels.
Excellent career growth opportunity with advancement. Great people enviornment to take your career to the next level.
EMAIL RESUME TO DHABERMAN@LUCASGROUP.COM