Client Director (closed)
CLIENT DIRECTOR…openings in Boston, and Chicago. 10-20% travel required.
Founded in 1996 and utilizing a unique combination of technologies borne out of research at Cambridge University, AUTONOMY (an HP Company) has experienced a meteoric rise. The company currently has a market cap of $7 billion, is the second largest pure software company in Europe and has offices worldwide. Autonomy is a global leader in infrastructure software for the enterprise that helps organizations to derive meaning and value from their information, as well as mitigate the risks associated with those same assets.
Client Directors are responsible for client implementations, client satisfaction as well as ongoing client performance and support. Individuals in this role will be required to interface with Senior Executives, Customer Engineering Teams, Project Managers, Legal Services, Operations and similar internal departments to ensure the success of the client’s program while making recommendations to improve internal and external processes. Additional duties include assisting sales team with new business.
Prioritizes multiple tasks effectively.
Assists in enforcement of project deadlines and schedules.
Understands how various issues affect each other and the outcome of projects.
Track projects until completed
Prepares requirements, specifications, business processes and recommendations.
Understands the necessity of project standards and applies them consistently.
Monitors SLAs to ensure all requirements are being met.
Understands client organization's direction, structure, and requirements.
Identifies and documents deficiencies and recommends solutions.
Takes input from supervisor and appropriately and accurately applies comments/feedback.
Develops internal and external meeting objectives and agendas.
Accurately prepares written business correspondence that is coherent, grammatically correct, effective, professional and engaging.
Understands technical design specifications and has the ability to improve them.
Defines technical project implementation and deployment schedule.
Understands the components of running a fiscally successful project.
Soft Skill Requirements:
Ability to develop relationships with senior, middle management and individual contributors in the client organization
Serves as the first line of response for client escalations
Assumes additional responsibility without being asked
Anticipates client needs before they arise and presents solutions that encompass issues at hand.
Encourages fellow team members to make innovative contributions and embrace new ideas
Recognizes the strengths and weaknesses of each team member
Demonstrates the ability to cooperate with a variety of people and achieve results
Understands expectations that were set with client and recognizes when issues/events may affect delivery
Extensive Project Management and Client Management experience
Bachelors degree in Business, CS, EE preferred. GPA of 3.2 and above required. Masters/MBA preferred
Compliance and/or eDdiscovery experience is strongly preferred
Minimum of 5 years experience in an enterprise customer facing role
Skilled in verbal and written communication at a level appropriate for the target audience
Ability to analyze clients’ business purposes, goals and needs
Must be highly organized, detail oriented and follow through on all tasks
Ability to identify root causes of problems
Should possess the ability to establish and maintain a business relationship with clients and with internal stakeholders
Ability to satisfy customer needs and concerns while representing Autonomy’s business interests