Senior Program/Project Manager (closed)
Outstanding Program Manager / Senior Project Manager for this leading Insurance company. The Program Manager is responsible for the leadership of projects that are cross functional, have a high degree of complexity and may be comprised of multiple sub projects. Together with Portfolio VP the Program Manager carries the overall responsibility for delivery of assigned programs and projects within acceptable timeframes and quality standards. The Program manager is responsible for researching and recommending future directions for the Personal Lines product suite. The Program Manager owns driving the program or projects to completion and is critical to creating an environment of rapid decision making. The Program Manager negotiates project critical issues and decisions from the end customer to delivery team disciplines. The Program Managers is the primary point of contact for the market vertical and manages expectations via the Product Roadmap.
Measurable Objectives/Performance Measurement Goals:
Management of the Customer revenue
Tracking the billable revenue
Insuring invoices billed as due (timely and accurate)
Monitoring the receivables list and support accounting follow-up as needed.
Identify possible new revenue opportunities in order to achieve financial objectives
Management of Customer Contracts
Reviewing contacts and make sure we meet contractual obligations.
Initiate the contract review 12 months prior to contract expiration with the sales team (sales does the contract review and negotiation).
Assure we meet the SLAs in the contract.
Management of PPM
Escalate ACI/CEX is longer than 10 days to get response
If log over 90 days old – review and prioritize
Review the logs daily to assure initial review completed within 48 hours
Assure owners are assigned and that each open ticket has a current assignment
Pull the release documentation and validate with the BA/QA and present to the customer
Responsibility for assuring the processes are being followed and escalate as needed
Customer Satisfaction: Create and maintain strong positive partnership relationships with the customers.
Frequent and effective communication
Weekly status meeting with the customer
Manage expectations and priorities with the customers
Escalation to management / executive team as required then follow-up.
Manage the monthly EGCs
Develop the PowerPoint deck at least a week prior to the meeting
Schedule the internal prep meeting
Coordinate with the customer on content
Finalize the presentation at least 24 hours prior to the meeting
Run the EGC meeting in coordination with the customer program manager
Manage Sprint Planning and Execution
Define and deliver Project Charter
Define and deliver Communication Plan
Coordinate with the customer to understand priorities
Manage the backlog to assure tickets are processed timely
Manage Change Requests
Manage the Development/Enhancements
Assure we meet promised delivery dates
Insure we maximize resource capacity –by planning full work days for all team members
Develop project plans for contractual development and enhancements/change requests
Define, deliver and maintain consistent communication on RAID (Risks, Assumptions, Issues and Dependencies) for all project components within the project plan
Detailed Project in Microsoft Project
Review with customer in the weekly meeting
Monitor to assure milestones are met and resources are completing obligations
Please send resumes to firstname.lastname@example.org