Inside Sales, Purchasing Coordinator, and Customer Service (closed)
The Inside Sales Coordinator role supports the sales team and the purchasing team in attaining their objectives; provides focused and productive communication with customers ensuring service excellence and customer satisfaction; and performs day-to-day duties for successful fulfillment of customer orders. Must have Strong Customer Service Skills, and Manufacturing or Wholesale background.
Performs order entry of sales orders from sales team.
Files shipping documents and invoices.
Processes credits for returned goods.
Processes direct shipments and customer pickups.
At least 5 years' experience in customer service excellence
At least 5 years' sales and administrative support experience
At least 2 years' Bookkeeping experience
Excellent telephone manner
Excellent computer software expertise including sales order entry software and Win7 and Office 2010
Excellent communication skills
Maintains customer files.
Performs reception duties for the direct sales line and provides administrative support to the sales team.
Provides administrative support to the purchasing team including data entry, reports, tracking, filing, etc.
Provides support to Accounts Receivable in posting capability
Handles customer inquiries and complaints including short shipments, product quality, product damage, invoice queries, etc.
Interacts daily with other members of the sales and purchasing departments as well as other departments including invoicing, logistics and shipping.
Provides back up when other members of the sales department are on vacation.
Provides positive promotion of the company and its capabilities to all customers at all times.