Compass Group Canada is the nation’s leading foodservice and facilities management company providing services from coast to coast. We currently have revenues of over $1.2 Billion and employ over 22,000 associates. Our operating sectors include: Eurest serving business and industry dining; Chartwells serving K-12 and higher education; Morrison serving the healthcare industry; Crothall providing facility management services to business and industry, healthcare, and higher education clients; ESS Support Services focusing on remote and off-shore facilities and defense; Levy for sports and entertainment; and Canteen for vending services. 

By combining fresh ideas with the industry’s greatest talent we continue to set the standard for food and service excellence. Our vision for success is to continue to rise above the competition in every aspect of our business. Our recipe for success is Great People, Great Service, Great Results, and it has allowed us to grow toward this vision and achieve our goals in food services and facilities management. Our commitment to these values has led to Compass Canada being selected as one of the 2009 Top 100 Employers of Canada and as a 2009 Top 75 Employer in Greater Toronto.

Position:

Conference and Accomodation Manager 

Location:

Windsor, ON  

Overview:

We currently have an opportunity for a Conference and Accommodation Manager at the University of Windsor in Windsor, Ontario. As a Conference and Accommodation Manager, you will be responsible for managing and providing leadership to the overall year round operation of the Conference and Accommodation Centre. The Conference and Accommodation Centre operates for the purpose of generating additional revenues for the University in a variety of areas, but especially Housing and Facility Rentals, Support in Conference Services and in Food Services and Catering. The Conference and Accommodation Centre is a valuable resource for introducing the University and its services to individuals and organizations from the greater community for reputation enhancements, recruitment, and community involvement. The Manager promotes the Conference and Accommodations Center’s values of customer service and exceeds the University’s standards and expectations.

This position will report to the Senior Director of Operations. Working evenings during the week and weekend is required in this position.

Duties:

Oversees all aspects of the operation of a 1000 bed ‘hotel’, which is open May through August; provides at minimum, a bed and breakfast service to a diverse client base. Services include conference management for academic, business, not for profit and youth markets; accommodation and food services for long-term summer residence; school and sport groups and overnight travelers

• Oversees all aspects of the operation of a 1000 bed ‘hotel’, which is open May through August; provides at minimum, a bed and breakfast service to a diverse client base. Services include conference management for academic, business, not for profit and youth markets; accommodation and food services for long-term summer residence; school and sport groups and overnight travelers 
• Oversees all aspects of the Guest Suite Accommodations Operation at the University operating May to August
• Provides leadership, direction and motivation to the summer operations team, which is comprised largely of university student employees
• Collaborates with the Dept Head of Residence and Facilities, Residence Life in directing the activities of the Conference and Accommodation Centre as pertaining to physical facilities
• Supervises the activities of the Conference Coordinator (unionized position)
• Oversees and participates in hiring and training the student staff of 12-16 for summer operations
• Preparation of Training Programs for the summer staff in customer service, computer software, hospitality, customer service,  cash handling procedures and room allocation
• Preparation of budgets in order to achieve the company and client objectives
• Evaluates operations on a regular basis and develops strategies to continuously improve Conference and Accommodations Centre operations
• Oversees all marketing and sales initiatives for the Conference and Accommodation Centre, including the involvement in regional sales calls, trade shows, and site inspections
• Regularly reviews and revises the established rates and fees for service
• Ensures that the extended stay guests and Conference and Accommodation Centre clients are provided with acceptable levels of customer service, as well as comfortable, safe and well-maintained accommodations
• Builds and maintains strong relationships with major clients- internal markets and external markets
• Plays a university wide leadership role in developing and implementing services for Conference and Accommodation Centre clientele
• Demonstrates a commitment to serving the needs of the academic and meeting and conference community
• Develops and presents marketing and communications strategies to increase sales
• Prepares and supports budget projections of Conference and Accommodations Centre for Chartwells Head Office as well as the Executive Director of Ancillary Services
• Oversees booking of University facilities through the scheduling department for multi-day non-academic events
• Oversees booking of exterior campus spaces and city venues
• Oversees booking of residence facilities during the summer months
• Collaborates with the Dept Head of Food Services and Manager of Catering, regarding foodservice operations impacting summer operations
• Represents the University of Windsor Conference and Accommodation Centre at Tourist and Convention Authority events and at National University Association meetings: i.e. Canadian University and College Conference Organizers Association, Association of College and University Housing Officers –International
• Perform other duties as required

Required: (please only apply if you meet all required qualifications):

Post secondary education in Business, Hospitality Management or Conference Planning

• Proven track record of leadership in hospitality/business management preferred
• Strong organizational skills, ability to prioritize multiple projects, active listening skills
• Demonstrated ability to effectively communicate, develop, motivate, coach/mentor and counsel people to meet departmental service and quality objectives
• Demonstrates excellent communication skills for interacting with on and off campus constituencies
• Possesses collaborative leadership skills that can be applied to responsible management of human, material, facilities and financial resources of the Conference and Accommodation Centre
• High professional ethics and standards
• Strong negotiation skills
• Strong attention to detail
• Proficient computer skills including MS Word and Excel
• Must be able to work with minimal supervision
• Ability to be flexible and adaptable
• Prior supervisory experience required
• PLEASE APPLY DIRECTLY AT: http://bit.ly/HGxQSA