• Provide 1st and 2nd  level technical support for network and telecom environment.
  

• Responsible for adherence to  the regional support processes. Including change and incident        management.
  

• Responsible for support of Cisco, Avaya.
  

• Provide on-site support of the user office and remote data centers.
  

• Capable of working in a financial service environment.
  

• Implement voice and network projects as designed.
  

• Provide remote hands for 3rd level escalation issues.
  

• Off hours on-call support

Role/Team   Summary:

• Support local user and communicate needs to local and Americas Network Services management.
  

• Participate in the local IT and Americas Network Services governance process.
  

• Advocate regional and global initiatives within the local environment.
  

• Establish local procedures to properly align with local and global business requirements.
  

• Ensure regional & global service is meeting the local business managers’ requirements.

Essential   Experience:  (Must have skills)

• 3+ years experience l troubleshooting and installing Cisco equipment.
  

• Installation and patching of networking and voice equipment.
  

• Ability to troubleshoot ethernet and fiber connectivity.
  

• Knowledge of turret and voice recording technology.
  

• Knowledge of Market Data Vendors (eg. Bloomberg, Reuters) and their infrastructure.
  

• Experience with network analysis tools such as Sniffer and Wireshark.