Adecco are working with a leading Office supplier company based in Blanchardstown to look for strong Technical support people to work on their multilingual team.

The Salary after one year in this position is €23,000 including bonuses, however the starting salary is €19,795 plus bonus (10%) and goes up every 3 months after wards.

Key Roles and Responsibilities:

Supporting Customers by providing relevant services on all customer copiers, printers and fax machines

External Customer Contact

• Be the primary country contact for customer on all escalations
• Handle telephone/Web calls and deal with them promptly, efficiently and with empathy to ensure a positive experience for our customers
• Invite customer to participate in telephone problem resolution using available tools to diagnose and resolve technical problems
• Facilitate or escalate customer issues and complaints, both internally and externally
• Co-ordinate all consumable calls in order to enable dispatch of Xerox & Multi-vendor consumables to customers
• Co-ordinate all Break/Fix calls in order to enable dispatch of Xerox & Multi-vendor engineers to customers
• Liaise with Various Helpdesks, Xerox & Third Party Service Providers escalating through these avenues to close
• Flexibility to take on additional tasks as directed by Team Lead
• Validate Customer details and requirements on data entry, categorize and deal with appropriately
• Maintain accurate database information
• Obtain call closures details on all dispatched calls

Internal Management Support Data Control

We are looking for candidates to have :-

Education and Experience:

• Knowledge of Computers and basic understanding of Networks
• Excellent knowledge of MS Office
• Proven record in delivery of excellent customer service
• Excellent team-spirit desire to share knowledge by gathering useful information to cascade to the team, etc
• Able to communicate with accuracy and clarity both verbal and written
• Fluency in English, and market language required

We also have the following positions for finnish speakers available. please get in touch for more information on any of these roles.