Manager of Volunteer Relations (closed)
Reports to: Vice President, Development
Supervisor to: Volunteer Relations CoordinatorStatus: Exempt
Under the supervision of the Vice President of Development, the Manager of Volunteer Relations provides staff support and management for the Volunteer Committees in their efforts to promote advocacy and to provide financial support through fundraising activities for The Philadelphia Orchestra. In this capacity, the Manager of Volunteer Relations helps plan and support events that are conceived and organized by the Volunteer Committees, while also maintaining and growing membership.
The Manager of Volunteer Relations will work collaboratively across the POA and with the Volunteer Committees to implement the goals in the POA Strategic Plan. Emphasis also will be placed on building and sustaining the volunteer donor base, attracting new volunteers including young members and finding ways to excite Philadelphians with new events that encourage active participation and giving. The Manager of Volunteers Relations will work very closely with the Marketing Department in the execution of these goals.
- Support the Volunteer Committees by working closely with leadership to develop events that optimize outreach and advocacy on behalf of The Philadelphia Orchestra and provide financial support
- Working closely with the Volunteer President and Committee leaders, set goals for each committee; plan and implement retention and recruitment efforts for membership
- Evaluate events to ensure fundraising goals and outreach goals are met
- Develop a communications strategy and ensure frequent communication with the Volunteer Committees about the Orchestra as well as the plans and the outcomes of the Volunteer Committees
- Be the first point of contact for volunteers, providing a mechanism for timely follow up and response
- Supervise the Volunteer Relations Coordinator to insure that all questions/requests are handled quickly and easily
- Plan the Annual Meeting of the Volunteer Committees and Annual Volunteer/Musician Luncheon
- Keep Master Calendars
- Set up event dates and timelines at for the next 18 to 24 months, and secure chairs and committees 9 to 12 months in advance
- Manage budgets, reforecasting when appropriate
- Work with the Artistic and Operations Departments to produce all aspects of volunteer events involving guest artists and musicians
- Liaise with co-chairs and event committees
- Responsible for the hiring of vendors
- Ensure timely contract signing and payment to vendors
- Manage invitation process
- Acquire logos from sponsors for advertising purposes
- Work with the Public Relations Department to ensure promotion of The Philadelphia Orchestra through media exposure of volunteers events
- Maintain relationships with Society Press, and invite them to the Gala, Spring Event, and Volunteer Luncheon
- Work with photographers/editors to ensure placement in all local papers as well as appropriate websites
Marketing and Programs:
- Work across The Philadelphia Orchestra including the Artistic, Education and the Marketing Departments to engage current volunteers in day-to-day activities
- Create a strategic direction to build involvement with young volunteers working with the Marketing Department and the Annual Fund and implement the plan to engage volunteers
- Work with Marketing and Information Technology to update volunteer and event webpages
- Update and manage Volunteer Committee members listings and Volunteer events on the website
- Prepare yearly budgets and forecasts
- Track giving of volunteers; keep committees informed of gift activity
- Use metrics to analyze our events, looking for ways to improve both the experience and the revenue and to ensure the alignment with the Orchestra’s strategic direction
Undergraduate degree required. Five years or more experience in event management and planning with extensive experience in managing volunteers and in the field of fundraising necessary. Knowledge of orchestral music a plus.
- Outstanding communication skills, ability to articulate complex concepts in clear, understandable terms.
- Experience in volunteer management and fundraising essential.
- Thorough knowledge of event management.
- Excellent interpersonal skills.
- Excellent strategic planning and management skills.
- Critical thinking skills essential; ability to problem solve.
- Ability to work independently and take initiative on new projects.
- High degree of organization and attention to detail.
- Team player who enjoys coordinating and sharing information with a variety of people.
- Ability to manage a multitude of tasks.
- Ability to work with confidential information.
Working Conditions/Physical Demands:
Routine for office environment. The employee will be required to attend meetings/events during evening and weekend hours.
Send cover letter and resume to
The Philadelphia Orchestra Association
Attn: Human Resources
260 South Broad Street, 16th Floor
Philadelphia, PA 19102