The Carrier Relations Specialist will use accrued skills and knowledge to provide leadership and excellent support to all carrier relations responsibilities with a heavy focus on E911, LNP, and carrier escalations. This position acts as a technical contributor as required to accomplish team's goals as well as performing daily supervisory responsibilities.

Required Experience

• Strong understanding of telecommunications, local number portability, and general industry practices
• Strong understanding of E911 and PSAP requirements.
• Has experience working with the multi street address guide (MSAG) for rate center and PSAP investigations.
• Strong understanding of TN ordering and management.
• Proven experience escalating complex carrier issues to various levels of carrier management.
• Strong leadership and customer service qualities.

Scope of Duties

• This position is responsible for maintaining relationships with Incumbent and Competitive Local Exchange Carriers including Account Managers and Operational Management contacts.
• Maintains MSO peer relationships.
• Leads vendor management functions.
• Oversees national TN inventory and E911 activities.
• Oversees national Directory Listing integrity activities.
• Supports companies’ participation in industry forums including LNPA WG and NENA.
• Acts as Carrier Relations Level 1 escalation contact.
• Supports interconnection and contract inquiries, prior to manager intervention.
• Monitors and reports on ILEC/CLEC performance against established service level agreements per interconnection agreements.
• Manages carrier relations escalations including problem management investigations.
• Supports a cross trained/cross functional environment.
• Supports a Carrier Relations centralized document repository.
• General Administrative Responsibilities
  • Daily task assignments
  • Work with NEO Carrier Relations Manager to facilitate staffing levels
  • Resource scheduling and time reporting
  • Performance Feedback
  • Building consensus for any changes to processes
• A minimum of 5 years telecom experience in a CLEC or MSO Voice Services environment with an emphasis on carrier relations and E911 is preferred.
• A minimum of 3 years in a previous leadership role is preferred.
• Acts as a Senior Level Technical Contributor for technical functions including:
  • E911 escalations for error corrections misroutes, no records found, and incorrect address reports
  • E911 coordination efforts
  • PSAP relationship building
  • E911 vendor management
  • Annual E911 reconciliation efforts
  • Capacity management and coordination of TN replenishment
  • Industry compliance
  • NANPA Subject Matter Expertise
  • Management of industry routing databases
  • TN filings
  • Driving more complex and trended voice problems
  • Local number portability
  • General carrier management