Job Description:/ Job summary:

Reviews, analyzes, develops, installs, modifies, maintains and/or supports major subsystem software components in a large computing environment across multiple production data centers

Strong IBM i (AS/400) systems background is a requirement.

Operational background for HORIZON or Bankway core application

GENERAL DUTIES AND RESPONSIBILITIES:

•Provides technical support activities for a production processing environment

•Installs, maintains and supports operating system and/or its components and subsystems

•Analyzes and resolves problems related to failures in operating system and ancillary software components

•Provides technical assistance to programming staff in analyzing application software abends, performance, and resource consumption

•Creates and maintains complete documentation as it relates to installation and status of software

•24x7 support for operating systems and ancillary software

•Educates internal users on software capabilities and use

•Other related duties assigned as needed

EDUCATION REQUIREMENTS:

Bachelor's degree in Computer Science, Information Technology, or related technical discipline or an equivalent combination of education and experience as required for the specific job level

GENERAL KNOWLEDGE, SKILLS AND ABILITIES:

•Communicates ideas both verbally and in written form in a clear, concise, and professional manner

•Requires knowledge of one or more operating systems used by FIS

•Ability to understand and apply technical concepts

•Ability to solve problems using learned techniques and tools

•Basic understanding of installation methodologies and toolsets as well as networking concepts and protocols

•Team skills, including the ability to establish and maintain effective working relationships

•Flexibility, versatility, dependability

Career professional role requiring high skill with extensive proficiency. Works independently with only administrative supervision and the ability to overcome major obstacles and recognize early when issues should be escalated or a senior peer needs to be consulted. Wide latitude for independent judgment and is expected to provide guidance and cross-training to others. Effectively communicates with all levels of technical and non-technical personnel. Ability to negotiate complex processes and issues with others. Contributes to the development, documentation and implementation of standards or guidelines. Typically requires a minimum of 5 to 8 years programming experience in a technical environment.

ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Skills

*Either skills or additional skills are required   Skills: Category Name Required Experience

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Additional Skills: Knowledge, Skills and Abilities:

• Thorough knowledge of specific architecture of hardware platforms supported (e.g., CKD vs. FBA, multiple engines technology, channel configurations, environmental concerns)

• Thorough knowledge of specific language compilers (e.g., COBOL, C, Assembler), architecture, and low-level code generation

• Thorough knowledge of general installation methods and procedures

• Thorough knowledge of the capacities and performance capabilities of system components

• Thorough knowledge of sources of needed information for research

• Thorough knowledge of communication protocols (e.g., LU2, LU6.2, BSC, ASYNC, OSI)

• Thorough knowledge of company data center management products (e.g., PCS, PPS, ET, Endeavor)

• Thorough knowledge of industry-standard architecture (e.g., system view, SAA, SNA, OSI, X.25)

• Thorough knowledge of network protocols, connectivity and communications (e.g., TCP/IP, SNA, etc.)

• Thorough knowledge of practices, guidelines and procedures for planning, implementing and monitoring local software infrastructure

• Thorough knowledge of procedures and technologies for backup, archival and retrieval of network and enterprise data

• Considerable knowledge of emerging technology issues and trends

• Skill in interpersonal skills/team building

• Skill to effectively communicate orally and in writing

• Skill in coding and problem solving

• Skill in system design/project analysis

• Skill in research and documentation

• Skill in testing/production turnover

• Skill in consulting/client support

• Skill in training and programming/project estimates

• Skill in performance tuning/capacity plan

• Ability to maintain sound system security procedures

• Ability to exhibit solid decision-making and problem solving skills

• Ability to communicate effectively verbally and in writing

• Ability to establish and maintain effective working relationships with employees, clients and public