Senior Business Analyst

International Banking – Payments Products & Solutions

Duration: Longterm Contract

Location:  Charlotte, NJ or Philadelphia, PA

Summary

This position within International Banking Operations, Products and Solutions, and is needed to strengthen the project team regarding the use of the investigation application: Pega Smart. 

Responsibilities

• Recognized as an expert and visionary in providing strategic business solutions to enterprise-wide technology initiatives.
• Investigate to support the banks Global Expansion initiative.
• Provide leadership in planning and analysis, authoring requirements documents, define test plans and scripts. Assist users throughout user acceptance.
• Track all defects in Quality Center and report out to various areas.
• Provide subject matter expertise to International Operations staff regarding normal customer care processes.
• Acts as a liaison between client area and technical organization by planning, conducting, and directing the analysis of the most complex, strategic, corporate-wide business problems to be solved with automated systems.
• Provides technical expertise in identifying, evaluating, and developing systems and procedures that are cost effective and meet business requirements.
• Applies knowledge of industry trends and technology to drive organizational change.  
• Works with user groups to provide training, resolve questions, assess user needs, and recommend changes.
• Participates in transforming strategic enterprise architecture and design principles into specific system requirements and specifications.
• Recommends and initiates systems testing.
• Acts as the highest-level internal consultant within technology and business groups by re-engineering technical processes for greater efficiencies with significant impact to the business.
• Directs and serves as a mentor to less experienced staff.

Required Skills

• International banking operations and payments (ACI) experience a must.
• Expertise within international banking customer care (Investigations) operations along with a strong knowledge of SWIFT, CHIPS, FedWire payment processing is mandatory
• Candidate must have excellent written and oral communications skills, be detail oriented, well organized, self directed, analytical and motivated.
• Experience gathering and documenting requirements
• Experience designing test plans, test scripts, and tracking defects using Quality Center.
  
  

Preferred skills

• Pega Smart-Investgate application experience
• Business analyst / Project management certification
•  5 years experience in the field
• intermediate level proficiency with MS Project, MS Office, Quality Center

To apply, please send resume in word.doc to Technical Recruiter Monica Coyle at mcoyle@apexsystemsinc.com