Title: Project Coordinator/Site Lead

Location: New York

Duration: 6-9+ Months

Requirement Details:

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• Should have at least 6 yr+ experience
• Able to interact with senior business users and act as Single point of contact for service and support issues for a particular site
• Able to understand either Systems or Networking and able to work with resolver group team to manage incidents and escalation
• Should understand the SLAs specific to these sites and assist in SLA adherence
• Line management of the operations team
• Monitor and review the Support processes
• Conduct review meetings with Business users
• Understand the EXL feedback and take corrective actions
• Provide performance feedback to the team
• Assist with training and identify training needs
• Mentor and assist new hires
• Monitors trouble ticket trends and other information relevant to resolving the issue
• Establish policies, procedures and best practices for delivering service

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Look forward to hear from you at the earliest.

Thanks and Regards,

Sajjan Singh

National Systems Consulting

Phone No: 972-200-4369

Fax: 972-212-7434

Email ID: sajjan@nsiamerica.com  

www.nsiamerica.com