The GICA Operations group is responsible for implementing and improving operational processes and standards related to the product development process. This covers the day to day operational needs to deliver project results to meet milestones and the continuous improvement of development processes to build capability.
The scope of the operations responsibility covers working not only on the processes but in the processes to drive business objectives within GICA. The Operations group is responsible to manage the flow of projects and to assure visibility of the bottlenecks, queues and handoffs. Owning and operating the enterprise system is the responsibility of operations. This includes controlling amount of work in the processes and escalation of issues to the right level.
This position will work to expand the knowledge and understanding of lean strategies and approaches and will also drive continuous improvement (CI) initiatives in GICA to identify and implement process improvements.