Data Center Support Engineer (FIELD POSITION)

·  ** Daily Travel is Required to provide field services support to customer offices across  the state of Michigan. Basic Requirements

Location positions :

1 – Grand Rapids, MI

1 – Saginaw, MI

1 - Cadillac, MI*

5 – Jackson, MI

1 - Rose City, MI*

1 – Lansing, MI (Required location)

·  Support for all Data Center Hardware Equipment.

·  Daily Maintenance and Reporting required.

·  Clear, effective two-way communication, both verbal and electronic is required.

·  Coordinate with vendors/OEM for spares and replacements

·  Strong customer skills are required

·  Should be willing to work 24x7 “On Call”

·  Must have aptitude and attitude to learn / work on new technologies.

·  2+ Years in a Data Center Support Environment is required.

·  Server Hardware Knowledge and Support Required (HP Certification (reimbursable) is required within 90 days of hire).

·  Network Device Hardware Knowledge is required (Routers, Switches, MUX, Patch Panels, etc)

·  Rack and Stack Server and Network equipment installation is required

·  Basic cabling knowledge is required (network cabling, power cables, LAN, ILO, SCSI, etc)

·  Knowledge of External Backup Units·  Must be able to lift 50+ lbs.

·  Valid Driver’s License and current insurance is required.·  Alert monitoring tool experience required.  

·  HP Open View Operations –OVO preferred, but  Nagios, Net Cool, BMC Patrol, NNM, Site Scope will be considered.

·  ITSM tool experience.  HP SM7, HP Service Desk preferred. Others accepted (USD, Remedy, Peregrine, etc)

·  Knowledge of Batch Job scheduling tools preferred (SAP, Redwood, Tivoli Batch Job Scheduling, etc)

·  Backup Tool Knowledge

·  Excellent Written and Verbal Communication skills are required.

·  Customer service and interaction skills are required.

·  Hardware Knowledge required to work closely with network engineers, systems administrators and software engineers for technology and hardware upgrades. 

Preferred Qualifications

·  HP and/or CISCO certifications preferred (or ability to acquire within 90 days of hire)

·  Storage Device experience required.  Will consider those with limited, basic knowledge.

·  Wireless Equipment Installation/Troubleshooting/Configuration

·  PDU knowledge including installation and server power connection configurations.

·  ITIL Foundations Principles Awareness Strongly Desired