Title:  Lead Consultant – Customer & Marketing Analytics

Location: Chicago, IL

Job Type: Fulltime

Salary: Depends on experience & current compensation

Relocation: Yes

Summary: The Lead Consultant would lead a multidisciplinary Customer and Marketing Analytics team working on a global delivery model (Onsite and Offshore resources) designed to work with multiple Business Units; drive incremental business performance through analytical opportunity identification; answer unstructured business problems; identify target-rich environments for marketing activity and design execution approaches, which span multiple marketing channels; think through personalization strategies; design new innovative analytically driven business processes for Customer and Marketing Analytics

Responsibilities:

• Play a key role in managing relationship within client, developing vertical expertise and understanding of the issues facing the client as well as horizontal expertise in solving specific issues.
• The Analyst will be an active leader for the offshore team. Managing the resourcing and other operational issues would fall under the purview of this role
• The Lead Consultant would be responsible for meeting revenue and other KPI targets for the account
• In addition to the above, the lead consultant would also be required to play the role of a pre-sales consultant as and when required

Requirements:

• 8-10 years professional experience in business or consulting, preferably in an analytical marketing environment
• Familiar with data analysis tools and techniques – SAS, SPSS, SQL, etc.
• Retail Experience Preferred
• Excellent problem solving and negotiation skills
• Emphasis on continuous process improvement
• Extremely organized, high energy
• Proficiency in SAS, SQL, SAS Macros and other programming tools - ability to perform statistical analysis on large datasets would be an added skills
• Highly skilled in strategic problem solving especially in situations of high ambiguity
• Demonstrated ability to develop and apply information-driven analytic and quantitative approaches to solving complex business issues in a practical manner – with tangible results
• Active curiosity – Must enjoy gathering and digging deeply into data to identify issues and solve problems
• Strong work ethic complemented by a positive, can-do attitude
• Experience in information-dense, customer-facing industry (traditional or online retailing, retail financial services, wireless, etc.)
• Multi-channel experience preferred – familiar with both in-store/branch and online analytics
• Excellent communication skills: Listening, verbal and written. Experience developing communications and presenting to senior management
• Bachelor’s/ Master’s degree in Business, Engineering, Statistics etc ;