Hi All,

I am in need of Subject Matter Expert in Service Desk software product and Vendor Analysis. Kindly forward me suitable resume for below position.

Location: Columbus OH

Duration: Starts from 4/26/2012 thru 6/30/2012 with chance of extension.

This state agency is looking for a  contractor will be responsible for reviewing the Service Desk software and practices and make recommendations regarding the current state of the software used, and services, and recommend a desired state that will deliver improved performance and reporting functions. The agency's  current Service Desk Software has reached the end of its effectiveness. The candidate will be responsible to review offerings from vendors and other services to either replace or overhaul the existing software and practices to deliver a more robust application with a focus on self-service, enhanced reporting, and issue/resolution tracking. .

 Required skill sets: 

• Subject Matter Expert in Service Desk software product and vendor analysis  Required  10  Years , 
• Ability to communicate to customers, SMEs and business owners  Required  10  Years , 
• Plan SME and Stakeholder meetings and and communicate goals and objectives  Required  10  Years, 
• SME on Help Desk best practices and policies  Required  10  Years , 
• Ability to work with ODOT staff to asimilate current state of service desk  Required  10  Years ,
• Develop a plan and strategy for a high functioing service desk environment  Required  10  Years 

Regards,

Vaishali Ambalia

LogicSoft, Inc. 1681 Old Henderson Rd, Columbus, Ohio 43220

Phone: (614) 884-5544 X 121 || Fax: (614) 884-5540

Email : Vaishali.Ambalia@logicsoftusa.com || Visit us: www.logicsoftusa.com

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