This is a fantastic opportunity for Collections with more than 1 years of experience to step up into a career with one of the TOP TIER DIRECT FORTUNE 100 BANKING / FINANCIAL CLIENT.
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Job Title:                       Collections
Location:                       Seattle, WA
Contract Duration:          3+ months

Collections:

Role Overview:
The Collector works in the Collections/Risk Operations environment and is typically aligned with the routine outbound collections calling process and frequently requires guidance on non-routine situations. Primary responsibilities are collections, customer servicing and other loss mitigation or recovery activities. Contacts delinquent, charged-off, or high-risk customers in order to secure payment and determine reason for delinquency on active loan accounts. In the recovery area, collectors will work with customer to establish full balance repayment plans or settlements. Works an established list of accounts on an automated collections system and/or auto dialer. This person can resolve routine billing inquiries and negotiate payment arrangements to cure delinquent accounts. Understands and educates customers on account terms and alternate payment programs and methods. Navigates a computerized data entry system or other relevant applications.

Call Center environment – making either outbound or taking inbound calls – on the phone for entire shift (in sitting position).

Must provide extraordinary customer service – showing empathy for your client – educate client on why debt is owed to bank.

Set up Payment Plans on every call.

Minimum Requirements:
•Minimum 1-2 years recent Collections and/or customer service is required
•Some college preferred but not required. High School Diploma required.
•Needs to be flexible, adapts to change, fast learner, multi tasks, navigate through  multiple screens

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Contact Details:
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Please click on ‘APPLY’ to submit your resume for consideration. If you need further assistance please call at 973-854-1586 or send your CV to sushmita.choudhury@collabera.com
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Thanks & Regards,
Sushmita Choudhury
Technical Recruiter – Financial Services
Email: sushmita.choudhury@collabera.com
Phone: 973-854-1586
Collabera Inc
Web: www.collabera.com 
A CMMI Level 5 Organization