Denver-based Business Intelligence Analyst needed for long-term contract

Oversees Incident and Request Management processes for a team supporting Business Intelligence and Data Warehouse applications. 

. Oversees a team of offshore resources in day to day prod support/application maintenance activities.  These include:

. Ensuring tickets are resolved according to agreed upon SLAs

. Escalated tickets and tickets that have missed SLA are prioritized and expedited for resolution

. Interfacing with the business to understand improvement areas

. Identification of recurring issues and corrective actions as an input into the Problem Management process.

. Presentation to client managers and directors on performance against SLAs

. Monitoring batch jobs/processes

Qualifications:

. Bachelor's Degree

. Experience developing or supporting Informatica and/or similar Datawarehouse applications

. SQL Experience

. 2+ years IT experience

. Excellent oral and written communication skills

. Experience working with/communicating with offshore teams

Local Denver candidate -- Email confidential resume in Word format to David Maxwell, dmaxwell@mmcgrp.com