German customer service reps - Gaming company (closed)

Cork, Ireland
Recruiter Comment: German Customer Service - Gaming company
Job Description
Description
The Role
  • Provide positive and customer-centered support in response to email, telephone or technical inquiries
  • Listening attentively to customers needs, reaching agreement about their issue and driving it to a resolution Troubleshoot simple technical issues through a solutions orientated approach
  • Educate customers about Big Fish Games' support options, online tools, and self-help or tutorial training resources
  • Communicate positively with team members, customers, and other partners – ensuring that your approach always represents the Big Fish Games brand
 
The Person
 
This is an excellent opportunity for some one who thrives in a role that values the importance of customer experience whilst contributing to a fun and high performing team. The role requires the following experience:
 
  • Bachelor’s Degree required
  • Must be fluent in both English and German
  • 1+ years experience in Retail, Technical Support, Help Desk Support or Customer Service
  • Proficient typing skills: 40+ wmp with accuracy
  • Working knowledge of Microsoft computer applications, email and internet
  • Ability to excel in an energetic, fast paced, customer focused environment
  • Flexibility to work outside core working hours and overtime as required
  • Excitement and passion for Big Fish Games products and the ability to share this passion with the customer
 
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