Sr.Help Desk Specialist
We are having an urgent requirement for
Position : Sr.Help Desk SpecialistDuration: 6+ months
Location: Sunnyvale, CA
***** Telephonic Interview *****
· Confers with user and IT personnel to develop new approaches or alternatives to ensure that user assistance is being provided effectively and efficiently.
· Trains users in learning new company-provided applications and assists in problem solving for applications issues.
· Maintain records, logs and reports of assistance.
· Works with team members to maintain remote site networks and PC preventive maintenance logging efforts to ensure network and data integrity.
· Coordinates with Apple Systems Administrator to provide timely and efficient solutions in a Microsoft Active Directory environment.
· Develop documentation for common processes for both Helpdesk staff and users.
· Visits offices on a regular basis to provide on-site support as part of a team rotation.
· Minimum of 4 years’ experience in supporting help desk operations.
· High level of proficiency in basic computer skills with a passion for technology.
· A commitment to continuing education to strengthen skills and broaden expertise.
· Strong problem solving and troubleshooting capabilities.
· Ability to learn new skills quickly with minimal guidance.
· Dedicated to achieving project schedules and milestones.
· Ability to work in a team environment with aggressive deadlines and multiple priorities while staying a team player.
· Strong oral and written communication skills, as well as strong interpersonal skills
· Strong attention to detail.
· Self-starter able to work with minimal on-site supervision.
· Strong knowledge of Mac OS X Client (10.5/10.6)
· Strong knowledge of Microsoft Operating Systems (XP/2000).
· Strong knowledge of Microsoft Office applications (Outlook in the enterprise).
· Strong knowledge of File Servers and shared network devices (printers).
· Strong knowledge of computer networking.
· General knowledge of Mac OS X Server (10.5/10.6) and associated client management/imaging solutions
· General knowledge of database operation
· General knowledge of backup systems and software.
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