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Position Requirements |
• Has 5+ years of experience in support or application development
• Has excellent leadership ability
• B.S. degree in Computer Science, Math, or another pertinent Engineering discipline from a respected university
• High degree of technical curiosity and a real passion for technology
• Highly intelligent, self-driven individual with an unusual amount of common sense
• Is a quick, analytical thinker, and excellent problem solver under pressure; can diagnose and reverse engineer a technical situation rapidly within a chaotic environment
• Can quickly separate the important from unimportant
• Strong structured problem solving methodology
• Can communicate clearly and excellently with a wide variety of people / functions and in a wide variety of formats (verbally, in writing, etc.)
• Values truth and excellence at all costs, even when that means being wrong
• Is extremely open-minded, comfortable giving and receiving feedback, and will thrive in an environment that requires regular, passionate debate with extremely smart developers, support staff, and users.
• Comfortable giving and receiving criticism, self-managing, and taking charge when needed
• Has extremely high standards and a maniacally low threshold for errors, bad processes, etc.
• Open and engaging personality |
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Responsibilities |
• Lead small team (2-5 Support Developers)
• Leading the support and enhancement of critical Client Service and Marketing software applications
• Leading the maintenance of critical production servers
• Leading the improvement of supportability of existing software assets, and bringing them to higher supportability standards
• On boarding new services or applications from the project delivery team
• Leading the improvement of support engineering procedures and raising the bar for how we onboard applications
• Leading the improvement of existing support materials and processes
• Being part of an overnight coverage rotation for incident handling
• Being involved with the entire SDLC for new technology projects:
o Code level design - functional decomposition and use case realization, applying design patterns, delivering UML class diagrams and sequence diagrams, etc.
o Implementation - .NET development in C# and SQL; using LINQ, ASP.net with AJAX controls, Classic ASP, LINQ, WCF, etc., and Stabilization - diagnostics and troubleshooting, defect repair
• Participating in our ‘Innovation Forum’ - present your ideas to a like panel that evaluates creative and novel ideas from the team and sponsors the most innovative ideas
• Participating as a leader in our hiring and interviewing process |
