Technical Support - Help Desk - Secret Clearance 12001182 (closed)
PDS is seeking a Technical Support - Help Desk Analyst for an open position in Springfield, VA.
- The NOC Remedy / Maximo Analyst will handle all in-bound telephone traffic and create/maintain Maximo tickets documenting issues accordingly.
- Provides first line of communication for a complex 24x7x365 high-profile Operations Center.
- Day-to-day Maximo ticket creation, escalation, status verification and reporting;
- Collecting and reporting NOC system logs as required;
- Generating, analyzing and resolving issue tickets utilizing Maximo ticketing systems;
- Conduct regular review and situational awareness discovery regarding ongoing and resolved outages, assisting NOC personnel as needed;
- Follow and help maintain Operations Procedures and Desk Instructions;
- Excellent verbal & written communication skills are mandatory.
- Maximo ticketing system experience in a technical support/call service desk environment is required.
- Requires Secret Clearance.
PDS Tech, Inc. is proud to be an Equal Opportunity Employer - Minorities/Female/Disabled/Veteran (EOE M/F/D/V)