Our client in London, ON is currently seeking a full-time Bilingual Customer Service Representative on a contract basis. The ideal candidate will be highly professional and have great communication skills in both French and English languages (written and oral).

Duties (may include and not limited to)

• Remain informed on new company information including new products, product changes and promotions
• Manage correspondence both through phone, email and fax (in both French and English)
• Provide pricing information and availability of products
• Process, adjust orders
• Make adjustments to orders when required
• Document call information for future reference
• Follow-up with customers on all on-going issues
• Provide high level of customer service
• Problem solve
• Log complaints
• Follow policy and procedures

Requirements

• Minimum of a 2 year College diploma
• At least 3-5 years experience in a customer service role
• Must have excellent computer skills in Microsoft Office including Excel
• Organization, prioritization and problem solving skills are a must
• Knowledge of CRM system, SAP an asset
• Order processing experience is an asset
• Excellent verbal and written communication skills in English and French

Compensation Depending upon experience

If you have interest in these types of positions and meet the stated requirements, please submit your cover letter and resume in confidence to: Dee Bailey at denise.bailey@expresspros.com or via FAX (519) 672-7694.