Duration: 6+months

Location: Bellevue,WA

Job Requisition: User Experience Researcher  - 18290

T-Mobile USA is a national provider of wireless voice, messaging, and data services capable of reaching over 268 million Americans where they live, work, and play. In a world full of busy and fragmented lives, we at T-Mobile USA, Inc. have the idea that wireless communications can help. The value of our plans, the breadth of our coverage, the reliability of our network, and the quality of our service are meant to do one thing; help you stick together with the people who make your life come alive. That’s why we’re here.

We are seeking a seasoned, well rounded user experience researcher, with a strong consumer research background, to fill contract position within T-Mobile’s website group. 

Job Description:

Primary Duties/Responsibilities:
• Design and conduct user research studies of web sites across T-Mobile’s ecosystem
• Apply a variety of methodologies such as heuristic evaluations, lab studies using think aloud protocol, focus group testing and field research to evaluate new concepts and web applications
• Analyze quantitative and qualitative data then develop and present recommendations for UI enhancements in a meaningful and easy to understand manner
• Collaborate with designers and developers and device manufacturers for optimal and timely resolution of usability findings and recommendations
• Work closely with cross functional T-Mobile stakeholders and designers to ensure best-of-class end user experiences and timely resolution of usability findings and recommendations
• Contribute to the continual development of user interface design requirements for the website

Required Qualifications:

Bachelor’s degree with focus in human factors, human-computer interaction, technical communication, usability, or equivalent experience
• Ideal candidate would have 5 years of industry experience conducting user research and have made tangible impacts to in-market consumer products
• Strong understanding of user interface design principles, product development lifecycle and experience in designing and running experimental research is necessary
• Experience with usability research and user interface design of wireless terminals / mobile phones / tablets and applications preferred
• Ideal candidate will have prior experience working in the mobile space and a strong passion for bringing new technology products to market
• Knowledge of design tools such as Adobe Photoshop, Illustrator, inDesign, Flash is desirable
• Strong oral, writing, presentation, and negotiating skills as well as strong attention to detail
• Ability to work independently and proactively, in a cross functional team, with limited direction
• Ability to prioritize, multi-task, and manage projects under tight deadlines in a fast-paced, constantly changing environment