Our client has an immedidate need for Systems Analyst/Deskside Support professionals This is a one year contract and there are two positions. 

Support  technology tools and platforms to ensure availability of IT services for Investment Division staff.

Duties and Responsibilities

• Provisioning user access to business applications
• Implements technology-based business solutions.
• Acts as project participant in many technology initiatives delivering services to investment customers.
• Identify and propose solutions to issues that could affect customer satisfaction.
• Assist in providing end-user support for technology systems using the available technologies (off the shelf/in-house systems).

Qualifications

• Business, Computer Science or equivalent degree.
• 2+ years experience providing technology support to business professionals.
• 2+ years experience with core technology platforms (e.g. Windows OS, TCP/IP networking, Lotus Notes, incl. MSAccess).
• Working knowledge of Microsoft Active Directory
• Strong knowledge of technical troubleshooting framework.
• Strong written and verbal English language communication skills. Experience in delivering and creating training is an asset. Knowledge of Investments Management Industry.

• Excellent customer service skills and a desire to facilitate the technical development of others.
• Excellent analytical and problem solving skills.
• Strong work-ethic, ability to work independently, prioritize work assignments and meet deadlines.
• Strong knowledge of technical troubleshooting framework.
• Ability to multi-task several tasks/initiatives concurrently.
• Be proactive with a forward looking motivation.
• Possess excellent time management skills.
• Resourcefulness, creativity, and good judgment.
• Motivation to learn new systems.
• Detail orientated.
• Ability to support end users using different technologies.
• Curiosity from a technology/learner perspective; be a quick learner.Note: This position requires overtime/after hours work on occasion.)