Customer Service Executive -MNC- Powai (closed)
Position :- Customer Service Executive
Location :- Powai
Reporting to: - Customer Service Manager
Education / Qualification:
Diploma Chemical /Degree B.E Chemical/B.Sc Chemistry/B.Com with experience from chemical Inz
Experience: 3 years (Preferred from chemical background )
The Customer Service Representative is responsible for providing service to our customers and clients through the placement and monitoring of orders. Process telephone, mail, email and fax orders; provide pricing, availability, cross-reference, researching & sourcing of products for customers; up-sells best buy/ first choice/and other products as requested; forward potential product leads to sales reps; handle small informal quotes. This position will also respond to post-order customer service requests such as handling customer problems and complaints; communicating anticipated delays and any additional information required by customer.
Complete customer orders, basic or complex in nature, quotes, and inquiries by telephone for existing and prospective customers in the company domestic market. Reviews a variety of screens and documents to estimate delivery of orders to meet customer requirements.
Process mail, fax, e-mail orders and hard copy quotes. (10 lines or less or up to $5000.00 without supervisory approval).
Analyzes and resolves customer concerns using established procedures. Examine pertinent information to determine validity of customer complaint and to determine responsibility for errors.
Handles change order information from customers.
Investigates overdue and damaged shipments or shortages in shipments already received.
Utilize supplier catalogs, on-line databases, and other appropriate resources to cross reference products to meet customer order requirements. Make suggestions for alternative products when items are not readily available.
Assist customers with buying decisions: researches product, cross-reference, pricing & availability.
Suggest alternative products per Best Buy/First Choice Program/and other promotional programs.
Attend product/vendor/systems meetings to stay up to date on new product lines and current systems.
Perform all other duties/projects as assigned.
Candidates open for job market , interested to apply for this position , pl share your resume with
Pioneer Management Consultant Pvt Ltd.