Technical Support Representative - Time & Labor (closed)
Technical Support Representative - Time & Labor
We are a custom software firm and develop Human Capital Management Software and assist customers using our software with payroll, and benefits.
Our Technical Support Representative in our Time & Labor group (TLM) are expected to support existing clients using time and attendance software configured and deployed by our company.
As a Technical Support Representative, you are;
1. Supporting requests received via phone, email, or internal request.
2. Supporting trouble tickets and logging these into our company's existing web-based CRM system.
Tickets are assigned to Support Representatives and progress is to be tracked in the ticket until the issue is resolved and the ticket can be closed. Technical Support Representatives in our TLM work in an integrated team environment and assist her team members with tasks such as data entry and setup testing.
As a Technical Support Representative in our Time & Labor group you;
· Communicate issues and accurate resolutions in a timely manner to clients.
· Track task action items accurately and thoroughly in online CRM system.
· Prioritize tasks by severity and client impact autonomously.
· Understand basic networking and desktop support concepts.
· Multi-tasking and maintaining a high level of quality work is essential to success in this environment.
· Training on our time and attendance system is provided upon hire.
Successful Technical Support Representatives backgrounds should include;
- Knowledge of Database software; Human Resource systems; Payroll systems; Spreadsheet software and Word Processing software.
- College degree with two to five years? experience.
- Demonstrated customer relationship skills essential.
- Exceptional verbal and written communications skills; expertise in setting and managing customer expectations.
We offer an extensive career advancement opportunity with a full suite of fringe benefits; Health, Dental, Vision, 401(k), LTD / STD, Wellness and a fast paced work environment.