Customer Service & Sales Representatives (closed)
BuildASign.com is a fast-growing, highly profitable, emerging startup in Austin, Texas. One of the Best Places to Work in Austin two years running, and nominated for a third time in 2010, BuildASign.com was also recently named the 6th fastest growing company in Austin by the ABJ. We have been in business in only five years and have grown to nearly 25 million in revenue and over 175 employees without taking any venture capital. We have a proven model that works, a solid team, and we're scaling up to grow even faster. If you like working in a fast-paced, results-oriented, team environment that values original thinking, analytical ability and bottom line results, we could be the right place for you.
We are looking for a Customer Service & Sales Representative with at least two years of phone customer support and sales experience with a great attitude. Our Customer Service/ Sales Team answers customer calls, emails and live chat inquiries for both pre and post-order customers. We expect each team member to be fully knowledgeable about our product suite in order to successfully cross and up-sell customers. CSRs are also expected to identify and communicate technical problems with the order process to the appropriate departments and provide feedback to the marketing department on customer requests and trends. The information our Customer Service Sales Team gleans from our customers is vital to the evolution and success of our business.
Our business is growing by leaps and bounds, so we need a candidate who can be flexible in the work environment and adapt well to changing schedules, protocols and practices. Agents will be required to perform related tasks additional to these outlined job duties from time to time.
*Ensure that our customers have a 'WOW!' experience each time they contact us
* Professionally assist 45-60+ callers while responding to 15+ customer/prospect emails daily
* Mastering information contained in our website including product information, use of our customization tool, status and delivery of products and more
* Up-sell products and services creating and seizing opportunities to improve conversion rates
* Troubleshoot and solve customer issues
* Be courteous and helpful always!
*At least two years preferred of experience in a call center environment with inbound and outbound sales calls (outbound sales calls can be substituted for face to face direct sales experience).
* Excellent problem-solving skills
* Experience in sign industry is a plus
* (Full Time), primarily Monday through Friday and some Saturdays
* Type 45 WPM or great
* Compensation: $14 /hour, commensurate with experience
* Bonus plan
* Weekly free lunch
BuildASign.com is a highly profitable, emerging startup in Austin, Texas. One of the Best Places to Work in Austin three years running, BuildASign.com was also recently named the 6th fastest growing company in Austin by the ABJ. In only four years, we have grown to nearly 25 million in revenue and over 170 employees without taking any venture capital. We have a proven model that works, an outstanding team, and a fun, welcoming work environment. If you like working in a fast-paced, results-oriented, team environment that values original thinking, analytical ability and bottom line results, we could be the right place for you. Austin, TX, BuildASign.com’s international headquarters, was named one of Forbes Magazine’s 2010 Top 10 Best Cities for Young Professionals.