Client Services Supervisor (closed)

Dallas, TX
Full Time Employment
Recruiter Comment: We're hiring for this position, check it out!
Job Description



LifeScience Logistics Client Services Supervisors are hired to build relationships with our team of Customer Service Representatives and Accounts Receivable Representatives.  They must have a ‘can do’ attitude and a great sense of Teamwork.  LifeScience Logistics associates are enthusiastic and passionate about serving our clients.   The Supervisor will manage the day-to-day operations of the customer service call center and the outsourced accounts receivable team.



  • Build a team of Client Focused associates
  • Take Ownership of the Client Services operations
  • Monitor and score inbound/outbound calls
  • Manage adherence to standard ‘talk time’
  • Provide feedback and coach associates
  • Manage adherence to schedules
  • Be Resourceful in meeting team goals
  • Effectively manage and prioritize work
  • Successfully deliver Special Projects on time
  • Maintain High Standards for team
  • Review and approve adjustment transactions proposed by Accounts Receivable associates
  • Monitor and approve month-end close process for AR
  • Handle escalated issues/calls
  • Other duties as assigned



  • Bachelor Degree in Communications, Business, Accounting or other related fields or Associates Degree with 5 to 6 years of relevant experience
  • 1 to 2 years Supervisory experience
  • Knowledge of Microsoft Word, Outlook and Excel
  • Bilingual (English/Spanish) is a plus – not required
  • Flexible schedule (FT hours 10 AM CT to 7 PM CT) OR  (PT hours 2 PM CT to 7 PM CT)


  • Passion for providing outstanding Client Services
  • Good decision making skills
  • Proactive resource management
  • Good research skills
  • Excellent oral and written communication skills
  • Organized
  • Detail Orientated
  • Able to execute duties with minimum supervision in a fast-paced, deadline driven, monitored environment


  • Must be able to successfully pass all preliminary employment requirements (i.e., background check and drug screen).
  • Must be able to travel up to 30%.
  • Must have a valid driver’s license.
  • Demonstration of the following:
    • Effective time management skills,
    • Impeccable verbal and written communication skills,
    • Ability to conduct appropriate research as needed,
    • Strong presentation skills,
    • Attention to detail and organization,
    • Critical thinking, and
    • Interest to work in a fast-paced environment.


Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  LifeScience Logistics offers a comprehensive compensation package including, paid vacation, medical, dental, vision insurance, and long term disability


To apply please submit your resume to Tiffany Roussel at

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