Sr. Customer Service Representative (closed)

Raleigh, NC
20/hr range compensation
Contract Employment
Recruiter Comment: Looking for a CSR with healthcare experience for immediate contract in Raleigh, know anyone?
Job Description

The Accuro Group is searching for a Sr. Customer Service Representative (contract), located in Raleigh, NC, to provide and improve customer satisfaction by providing value added support. Put your experience and talents to work with a leader in the healthcare technology industry.

 

JOB RESPONSIBILITIES

·         Improve customer satisfaction of company?s clients by ensuring advanced level support of all calls reported by company?s customers and staff.

·         Provide support to clients by logging all customer requests or issues, and maintaining customer satisfaction through their involvement with the Product Support and hosting clients

·         Work on various L1+ activities as instructed such as assisting with case resolution, outsourcing helpdesk resolutions, assist with new process execution, assist with internal process design/execution

·         Route cases to proper support resources for resolution, following established departmental procedures

·         Appropriately and proactively escalate issues based on criticality

·         Serves as point of contact or CSR-I in case of any process related queries

·         Work with Clients to evaluate the severity of their issues and set correct case priorities

·         Provide status reporting and feedback to customer regarding their issues/requests

·         Work on adhoc requests by the management

 

REQUIREMENTS FOR CONSIDERATION

?         College graduate of any business course preferably in Healthcare or Banking or Finance

?         Minimum 3 years experience working in a Contact Center environment

?         Healthcare industry experience a HUGE plus

?         Excellent Communications skills

?         Able and willing to work on a shifting schedule

 

If you meet the requirements of this position and want to work for an industry leader, apply today or email your confidential resume to tim@accurogroup.com.  Thank you for your interest!

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