Sr. Customer Service Representative (closed)

Raleigh, NC
20/hr range compensation
Contract Employment
Recruiter Comment: Looking for a CSR with healthcare experience for immediate contract in Raleigh, know anyone?
Job Description

The Accuro Group is searching for a Sr. Customer Service Representative (contract), located in Raleigh, NC, to provide and improve customer satisfaction by providing value added support. Put your experience and talents to work with a leader in the healthcare technology industry.



·         Improve customer satisfaction of company?s clients by ensuring advanced level support of all calls reported by company?s customers and staff.

·         Provide support to clients by logging all customer requests or issues, and maintaining customer satisfaction through their involvement with the Product Support and hosting clients

·         Work on various L1+ activities as instructed such as assisting with case resolution, outsourcing helpdesk resolutions, assist with new process execution, assist with internal process design/execution

·         Route cases to proper support resources for resolution, following established departmental procedures

·         Appropriately and proactively escalate issues based on criticality

·         Serves as point of contact or CSR-I in case of any process related queries

·         Work with Clients to evaluate the severity of their issues and set correct case priorities

·         Provide status reporting and feedback to customer regarding their issues/requests

·         Work on adhoc requests by the management



?         College graduate of any business course preferably in Healthcare or Banking or Finance

?         Minimum 3 years experience working in a Contact Center environment

?         Healthcare industry experience a HUGE plus

?         Excellent Communications skills

?         Able and willing to work on a shifting schedule


If you meet the requirements of this position and want to work for an industry leader, apply today or email your confidential resume to  Thank you for your interest!

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