Customer Service Manager (closed)

Elkhart, IN
Full Time Employment
Recruiter Comment: I have a great job opportunity available - awesome culture - spread the word!

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Job Description

This position reports to the Director of Operations.  This position has direct

oversight over all customer service functions and personnel.


Accountability:  This position is responsible for coordinating all customer

service activities on a daily bases within the organization.  This position is

responsible for the hands-on supervision of customer service phone calls and

e-mails, order processing, FTZ management, receptionist, and service level

benchmarking and reporting.  These functions should be performed in a manner

consistent with company service and cost objectives, with specific attention to

accuracy and an adherence to deadlines.  In order to maintain consistency,

enforcement of work instructions and standard operating procedures is required.




Customer Service Phone / E-mail:

·         Ensuring accuracy and efficiency in the processing of phone calls and e-mails. 

·    Establish and maintain high standard for all processes.

·         Completion of all necessary records and reports in a timely and accurate


Order Processing:

·         Ensure the accurate and efficient processing of all orders.

·         Establish and maintain a high standard of accuracy and on time delivery.

FTZ Management: 

·         Ensure the accuracy and efficiency of FTZ documentation and reporting.

·         Completion of all necessary records and reports in a timely and accurate



·         Management of labor/direct reports, including work assignments and


·         Coaching and mentoring of direct reports.

·         Develop/maintain reporting necessary to perform and evaluate job function

·         Communicate with all company personnel in accordance with job function,

including management peers.

·         Maintain personal discipline, as an example to direct reports.

·         Perform other functions, as required by the Director of Operations.



Education:   College graduate or equivalent experience level (minimum)Experience: Minimum of 3 years in customer service management or equivalent field (5+ preferred)

Knowledge / Skills:    

·         Must have a familiarity with customer service and related functions.

·         Must be self-motivated and personally accountable.

·         Must be skilled in mathematics, personal computing, and interpersonal


·         Must be capable of communicating directly with customers.

·         Must be accurate and thorough, with a great attention to detail.

·         AS400/JDEdwards a Plus


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