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HDI - Call Center Supervisor - Boca Raton, FL (79048) (closed)

Boca Raton, FL
Salary + monthly bonus compensation
Full Time Employment
Recruiter Comment: I'm hiring for this position - it's a great place to work - check out this job

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Job Description

POSITION PURPOSE -
To manage day-to-day operations of inbound/outbound call center associates

MAJOR TASKS, RESPONSIBILITIES AND KEY
ACCOUNTABILITIES -
• Manages phone room and inbound/outbound call center associates
• Generates lead/appointment reports
• Helps to set-up appointments
• Assists the Lead Generation Manager in coaching lead generators
• Sets sales consultants schedules
• Enters lead information into database
• Responsible for lead follow-up with customers 24hours prior to appointment


NATURE AND SCOPE -
• Typically faces situations that are unstructured and require creative problem solving and original solutions
• Typically utilizes collaborative and influential management skills to affect change within functional areas to improve processes and performance


ENVIRONMENTAL JOB REQUIREMENTS -
Must meet many, simultaneous demands for results and important decisions while facing difficult situations and conflicting demands

MINIMUM QUALIFICATIONS -
• Must be 18 years of age or older
• Must pass Drug Test
• Must pass Background Check
• Education required – The knowledge, skills, and abilities typically acquired through the completion of a high school diploma and/or G.E.D.
• Years of relevant work experience: 1


EDUCATION REQUIRED -
• Prior management experience
• Call Center experience


YEARS OF RELEVANT WORK EXPERIENCE -  1


ADDITIONAL QUALIFICATIONS -
• Ability to adhere to all policies and procedures
• Written and verbal communications skills with focus on flexibility of style to reach multiple audiences
• Experience leading teams to solve problems

 


 

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