Partner Professional Staffing has been retained to recruit a Customer Service Lead with at least three years of experience.

Customer Service Lead Essential Functions:

• Leads for the self-pay account resolution team
• Mentors and educates new hires; provides ongoing and continuous education for Customer Service
• Creates payment plans and recalling accounts from collections/bad debt, as needed.
• Works with the pending Charity accounts
• Reconciles Vendor files and provides correspondence for Vendor requests
• Liaison between CPBC and customer service staff
• Assists department director with coordination of account work queues and collection processes

Customer Service Lead Requirements:

• Associates degree preferred
• Minimum of three years of progressive business office experience in healthcare industry with solid understand of account follow up process, coding guidelines, and patient relations
• Minimum two years leadership experience in Customer Service staff environment
• Knowledge of managed care contractual and government regulatory terms
• Excellent organization, financial analysis, communication and problem solving skills
• Proficient PC and computer application knowledge and experience

Benefits:

For Direct Hire Positions

Benefits: Compensation (if unavailable include: Pay commensurate with experience or Competitive Pay) and any other benefit information that you are able to provide, such as 401K match, Health, Dental insurance, etc.

For Contract/Contract To Hire Positions

Partner Consultant

Benefits offered at Partner Professional Staffing include:

·           Health Insurance

·           Dental Insurance

·           Vision Care

·           Life Insurance

·           Long Term Disability

·           401k with match!

*US citizens and Green Card Holders and those authorized to work in the US are encouraged to apply. We are unwilling to sponsor H-1B candidates at this time

** Location: Greater Cincinnati area