Hi Michelle,

Greetings of the day!!!

We have a Crystal Report Writer position available at Frisco, TX. I have included the job description below. 

JMA Information Technology is an IT consulting firm, headquartered in Overland Park, KS.   Our areas of expertise includes: Network Design and Security, Voice, Video and Data Infrastructure, Performance Analysis and Improvement, Maintenance Service, Software Development, Project Management, and Staff Augmentation.

I look forward to speaking to you at your earliest convenience to discuss your possible future with JMA.

Please attach your word formatted resume and give me a call at your earliest convenience.  My contact information is below.

Thanks & Regards,

Harish Vummidi

JMA Information Technology,

913-667-2848 [Direct] | 913-667-2828 X 206 | 866-639-4749 [F]

10551 Barkley St. Suite 400 | Overland Park, KS 66212

harish@jmastaffing.com | www.jma-it.com

View my jobs @ http://www.bullhornreach.com/user/42066/jobs

Position: Crystal Report Writer

Location: Frisco, TX 

Contract: 3 Months 

Job Description:  

Completes all Service Desk reporting: Daily, Weekly, Monthly, Yearly, Surveys, Courion, Customer ticket issues

· Gather, analyze and document requirements and translate that material to IT/Customer solutions and reporting

· Create, maintain and analyze reporting

· Identifies, observes and collects data to close gaps between the customer and current technology using all facets of reporting

· Provides ongoing recommendations to enhance people, processes and technology at the Service Desk

· Act as a liaison between the Service Desk/EIT department and our customer base in the arena of reporting

· Develops and maintains solid team relationships within EIT

· Also responsible for other Duties/Projects as assigned by business management as needed

Minimum Required Skills / Competencies:

Provide clear, concise and accurate data for reports driven by a case management system

· Write reporting requirements and translate those requirements into technically accurate reports for the Service Desk and other lines of service within T-Mobile

· Create SQL statements

· Regularly convey status to stakeholders and management in the arena of reporting

· Project Management: the ability to assist with on-boarding of Service Desk projects

· Solid knowledge and understanding of Microsoft office products; especially Excel, Access and PowerPoint

· Solid knowledge and understanding of Remedy and how to create Remedy macros

· Understanding of Crystal Reports

· Possess advanced level analytical skills

· Ability to effectively manage time, prioritize work, multi-task across many assignments

· Must have a minimum 1-3 years of Crystal Report experience.