Futurestep-A Korn Ferry Company, is a leading global talent solutions provider. Our services focus on strategic Consulting, Project Recruitment and Recruitment Process Outsourcing.  Futurestep is recognized for leadership in its industry and has a prestigious client base. Most recently, we were included in the RPO Baker’s Dozen, an exclusive list of top providers by HRO Today Magazine.

Our client, Nestle USA, is looking for a Recruiting Team Lead for their corporate offices in Glendale, CA.  The Team Lead is responsible for the recruitment execution of assigned functional areas.  Execution priorities include:  (a) management of requisitions; (b) adherence to the client’s recruitment process; (c) coaching recruiters on recruitment techniques and challenging searches; (d) building and maintaining strong relationships with HR Partners & hiring managers; and (e) resolving escalations in a prompt manner. 

PRIMARY RESPONSIBILITIES:

1.  Day-to-day execution

-  Manage recruiters and clients against the terms of Service Level agreement.

-  Hold recruiters accountable for deliverables and metrics (recruiting satisfaction, SLA, time to fill, time to present, cost per hire, generalist satisfaction, quality of hire, etc.)

-  Ultimately responsible for service delivery and achievement of KPIs.  To achieve this, the Team Lead may need to do some or all of the following:  Assisting with sourcing and screening for individual recruiter requisitions, obtaining assistance from other Team Leads, etc.   

-  Coach recruiters on challenging assignments including difficult positions and difficult clients. 

-  Conduct weekly review meetings with recruiters.   Ensure compliance of recruitment processes including intake meeting, Service Level Agreement, weekly reporting, dispositioning candidates, source of hire, etc.

2.  Proactive Recruiting

-  In conjunction with Sourcing Lead, complete annual proactive recruitment plan for assigned functional areas.

-  In conjunction with Sourcing Lead, conduct proactive recruiting quarterly updates with key clients. 

3. Client Management

-  Conduct bi-weekly reviews with clients including positions filled, key metrics and escalations

-  Respond to and resolve escalations

EXPERIENCE 

• Minimum of 5 years of experience in full-cycle recruitment.
• Recruiting experience in both agency and in-house settings.
• Recruiting experience in both corporate and field operations.
• Minimum 3 years of experience supervising recruiters.
• Previous recruiting experience with remote client management.
• Previous recruiting experience in an environment with OFCCP compliance requirements.
• CPG experience preferred.

 SKILLS 

• An expert level of knowledge in all full lifecycle recruiting components including, but not limited to, sourcing, qualifying, networking, assessing, applicant tracking, closing, offer processes, relationship management.
• Must be able to manage competing demands, accept criticism and constructive feedback, while being extremely adaptable and flexible.
• Knowledge and extensive experience with applicant tracking systems.
• Demonstrated success in coaching recruiters to achieve KPIs.
• Excellent project management, writing, and verbal communication skills are required.
• Demonstrated ability to command the attention and respect of leaders through informal discussion and formal presentations.
• Ability to create and maintain documents using Microsoft Word, Excel, PowerPoint and Outlook.
• Demonstrated ability to recruit for a broad range of positions.
• Ability to handle sensitive and confidential information appropriately.
• Strong initiative and solid judgment abilities/skills.
• Must be Internet savvy and experienced in mining online databases.
• Must have the ability to quickly learn systems, processes, and procedures.
• Ability to travel 25% of time.

EDUCATION

BS or BA required